Privacy Policy
1. General
1.1 This Privacy Policy details how iCCOUNT collects and uses your personal information.
1.2 iCCOUNT will collect, use, disclose, store, secure and dispose of your personal information in accordance with the relevant law.
2. Personal Information
2.1 Personal information is information about an individual who is identified or reasonably identifiable, including name, address, phone number, email address, financial or credit card details and other information.
3. Collection
3.1 When iCCOUNT collects personal information, we will, where practicable and reasonable, explain why the information is being collected and how it will be used, such as in this policy.
4. Notification
4.1 iCCOUNT will take reasonable steps to notify you of certain matters, such as the purposes of collecting your personal information, in this policy for instance.
4.2 Where you have provided us with personal information whilst using one of iCCOUNT’s services or products, we will be entitled to use or disclose that information in accordance with the law, any agreed terms, this policy and any permission or consent you have given, whether express or implied.
5. Cookies
5.1 iCCOUNT may use cookies to improve your experience on the website, including understanding how you use the website.
6. Use
6.1 iCCOUNT collects your personal information for the primary purpose of: a) providing services to you, b) meeting contractual obligations and enforcing terms and conditions, c) communicating with you, d) internal reporting, and e) marketing.
6.2 Payments are processed by Stripe. iCCOUNT does not collect or store your card details at any point.
6.3 Using your personal information for a primary purpose or secondary purpose may include communication via email, phone, SMS, or mail, or other methods of communication, or making you aware of new products, services, or opportunities available, or providing services, including on credit basis.
6.4 If any stated primary purpose in this policy is determined to not be a primary purpose for any reason, then it will be deemed to be a secondary purpose, to the extent permitted by law.
7. Third Parties
7.1 Where reasonable and practicable, iCCOUNT will collect your personal information from you.
7.2 Your information is processed through our CRM booking platform, and Stripe our payment processor. We don’t sell or share your information with anyone else.
8. Security
8.1 Supply chain and project-specific information you provide for a risk assessment (such as cost, location, and material type) is deleted 30 days after your report is completed.
8.2 Basic contact and transaction records (such as your name, email, and payment history) are retained for as long as required to meet our legal and accounting obligations, typically a minimum of 5 years.
9. Marketing
9.1 iCCOUNT may use the personal information we collect from you to identify products and services that you may be interested in or thought to be relevant to you and then use direct marketing communications to let you know about these products and services.
9.2 If you have agreed to receive marketing, you may opt out at any time.
9.3 In compliance with the Spam Act 2003 (Cth), all emails sent from our organisation will clearly identify who the email is from and provide clear information on how to contact the sender. All email communications will also include a way to unsubscribe, so you can opt out of receiving further emails from us.
10. Updates
10.1 iCCOUNT reviews its Privacy Policy regularly and places updates on its website.
10.2 Last updated: 12/09/2025.